Browse by Category

Preventing and Responding to Licensing Board Complaints



Webinar Description:

Psychologists in any practice setting are potential targets of licensure complaints from clients or other sources. The consequences of such complaints can be serious and may have a significant impact on a psychologist’s ability to practice. This course will describe the role of state licensing boards and the concept of due process as it applies to state board proceedings. The course will provide an overview of the guidance, laws, and regulations that govern the practice of psychology, followed by a discussion of five risk management strategies that can help psychologists avoid licensure complaints or respond to them more effectively if they occur. In addition, there will be a description of the general processes followed by licensing boards in investigating and resolving complaints from clients. The hope is that by understanding the role of the boards and the processes they follow in dealing with complaints, psychologists faced with complaints may be less anxious and more proactive in responding to complaints, or may be able to prevent such situations in the first place.


  • Describe five risk management strategies and how they relate to preventing or improving responses to a licensing board complaint
  • Describe the general process followed by licensing boards in responding to complaints
  • Explain what due process rights are and how they relate to licensing board complaints
  • Recognize ways to inadvertently waive due process rights during the investigative and adjudicative process
  • Understand the connection between the Ethics Code and the state laws and regulations related to the practice of psychology
  • Understand the role, mission, and composition of state licensing boards

Important Notice:

Because this webinar is on-demand, once you are registered and have created a login account, you can view the webinar at any time in whatever time increments are most convenient. However, APA rules require that in order to download your CE certificate, receive CE credits, and become eligible for a discount on the Trust Sponsored Professional Liability Insurance policy premium, you must:

  • Complete the entire webinar,
  • Pass a brief exam, and,
  • Complete a brief evaluation form.

You are required to achieve a passing score of 75 percent or higher. You are allowed three attempts to successfully complete the exam. If you are unsuccessful on the third attempt, you must re-purchase the course to try again.

Eligibility for Insurance Premium Discounts:

  • Unless otherwise noted, you can combine 6 or more CE credit hours earned from The Trust’s webinars and become eligible for a 10% savings on your Trust Sponsored Professional Liability Insurance premium for one renewal.
  • You can also combine 4 or more CE credit hours earned from The Trust’s webinars or any other continuing education programs authorized by APA to offer CE credit and become eligible for a 5% savings on your Trust Sponsored Professional Liability Insurance premium for one renewal.
  • To obtain CE discounts, download and submit CE certificates (totaling 4 or 6 hours as explained above and completed within the previous 15 months) with your insurance application/renewal.
  • Discounts are not applicable to Researcher/Academician or Student policies.
  • Group policies become eligible for CE discounts when at least 50% of individuals insured under the group policy submit CE certification totaling the number of credits needed for a particular percentage discount.
  • All applications are individually underwritten and submission of CE certification will not guarantee insurance policy issuance or renewal.

Continuing Education Grievance Policy

The Trust is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. The Trust will comply with all legal and ethical guidelines for non-discrimination in promotional activities, program content, and in the treatment of CE participants. The Trust CE Director is responsible for complying with these standards.

While the Trust strives to assure fair treatment for all participants and to anticipate problems before they occur, occasionally grievances may be filed. In cases where a participant files a written or oral grievance, the following actions are taken:

  • If the grievance concerns the content of the workshop, webinar, book, or the continuing education test, a Trust representative will mediate and will be the final arbitrator. If the participant requests action, the CE Director or a Trust representative will either provide a credit for a subsequent CE offering or provide a partial or full refund of the CE fee already paid.
  • Actions involving a credit or a refund will require a written note documenting the grievance for record-keeping purposes. The aggrieved individual need not sign the note. If the grievance specifically concerns The Trust, the CE Director or Trust representative will attempt to arbitrate.

Direct correspondence to:

Continuing Education
The Trust
111 Rockville Pike, Suite 700
Rockville, MD 20850
Phone: (800) 477-1200


Continuing Education Credit

The Trust is approved by the American Psychological Association to sponsor continuing education for psychologists. The Trust maintains responsibility for this program and its content.

Continuing Education

2.0 CE
Production Date:


Price: $0.00