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The Costs of Incivility in Health Care: What We Do and Say Matters


This is a virtual event, accessible online. Access instructions will be provided after registration.


Incivility – rude behavior, reluctance to assist, negative comments, lack of respect – we’ve all witnessed it or have been subjected to it in the health care environment. These behaviors undermine a culture of safety, negatively influence the patient experience, affect team performance and impact your bottom line. This webinar will help senior leaders and clinicians understand the costs and business impacts of incivility and identify steps to promote a respectful culture and mutual support for all health care team members.


This webinar will provide you with the knowledge to:

  1. Define incivility and list its impacts on health care organizations.
  2. Understand the incidence of incivility in health care.
  3. Gain an appreciation of the costs to turning a “blind eye” to incivility in health care.
  4. Acquire processes and tools to address incivility in your health care organization.


Laurie Drill-Mellum, MD, MPH

Dr. Drill-Mellum is Chief Medical Officer at Constellation. She is a Board-certified emergency medicine physician and practiced emergency medicine full-time at Ridgeview Medical Center in Waconia, Minnesota from 1991 to 2012. She is a graduate of the Emergency Medicine Residency Program at HCMC and completed a Bush Medical Fellowship in integrative medicine at the University of Arizona.

Continuing Education

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