Header image
This product is not currently available
Surviving a Claim: Finding support and preventing adverse outcomes


This is a virtual event, accessible online. Access instructions will be provided after registration.


Health care organizations protect themselves against malpractice verdicts and settlements with medical professional liability insurance. But what can they do to protect against the less visible, but very real, losses of care team productivity and engagement when clinicians and care teams face a claim—losses that can also impact business results? This webinar will help you recognize and understand your risks, act to reduce your risks and effectively support clinicians and care teams who are the target of a claim.


This webinar will provide you with the knowledge to:

  1. Understand the leading causes of patient/resident injury and malpractice claims for clinicians, clinics, hospitals and senior living organizations.
  2. Recognize the emotional impact a claim may have on clinicians and care teams and what can be done to support them.
  3. Develop a culture and establish processes to provide emotional support to clinicians and care teams facing adverse outcomes, claims and lawsuits.


Michelle Kinneer, PHD, JD, MSN, RN, CPHRM, CHPC, CHC
  • Senior Patient Safety Consultant
  • MMIC

‚ÄčMichelle works collaboratively with clients, proactively and in trying times, supporting their health care teams so they can continue delivering great care. Prior to joining MMIC in 2014, Michelle served 10 years as Risk Manager / Patient Safety Officer /Compliance Officer for Fort Madison Community Hospital. Early on in Michelle's health care career, she became known as someone others could rely on to remain calm and collected in stressful situations. Being a resource and helping clients work through challenges is truly one of her favorite roles. She's often on-site to provide education, allowing her to engage every level of the organization in defining their role in providing safe, quality processes to best serve their patients. Michelle has participated with the data analytics team at Constellation to analyze claim experience to learn valuable insights. From these lessons learned, Michelle has been a key contributor to the development of content specifically designed to address the process gaps helping clients avoid similar situations that could put patients at risk.

Continuing Education

Production Date: